Every Customer Counts

Friday 23rd February 2018, Kingspan Stadium, 134 Mount Merrion Avenue, Belfast


Topic One: Una Wilson, Equality Commission

Una Wilson is an Equality Officer in the Advisory Services Team in the Equality Commission for Northern Ireland. Her role includes delivering training and advising employers about equality law and best practice as it applies in Northern Ireland. She worked for Disability Action in her previous post.

Topic Two: Lynne Bulled and Pamela Frazer, Dementia Awareness

People living with dementia regularly tell us that shopping is one of the activities they enjoy doing most in their local area.  Whilst this is something that most of us take for granted, we know that there are barriers preventing people with dementia from actively participating and feeling comfortable when out shopping. At Alzheimer’s Society, we believe that life doesn’t end when dementia begins. Becoming a more dementia-friendly retailer means being able to help people to re-engage with their local community, enabling them to carry on doing the things they enjoy

Topic Three: Alison Lyttle, Autism Initiatives

Alison Lyttle has almost 10 years experience supporting children and adults with autism and holds a MSc in Autistic Spectrum Disorders from Queen’s University, Belfast. Currently Alison is the Community Engagement Manager for Autism Initiatives NI and provides Understanding Autism and Managing Behaviour training as part of her role. Alison also has experience providing and managing direct support services to individuals with autism, including Community Services, Supported Living, Health and Activity programmes, and an Early Intervention Support Service.

Topic Four: Jennifer Taylor, Autism Parent

Jennifer Taylor is the Marketing Manager for the Richmond Centre in Derry/Londonderry and has held this position for 3 years. Jennifer has an Honors Degree in Marketing and Event Management from the University of the West of Scotland, and has 10 years’ experience working in retail in many sectors. Jennifer is Mother to six-year-old Zachary who was diagnosed in the summer of 2017 with Autism. It has been a long and arduous journey, spanning 2 years to reach a diagnosis for her son. Working in retail and being a mother of an autistic child gives her unique insight into both worlds. She will relay her experience of Autism in retail and how it affects her personally and professionally.

Time Itinerary
09.30 – 10.00 Breakfast and Registration
10.00 – 10.30 Equality Commission, Una Wilson
10.30 – 10.45 Q&A
10.45 – 11.00 Refreshment Break
11.00 – 11.30 Dementia Awareness, Lynne Bulled & Pamela Frazer
11.30 – 11.45 Q&A
12.15 – 12.30 Autism Parent, Jennifer Taylor (Richmond Centre)
12.30 – 12.45 Q&A

The presentations will be followed by lunch and then a tour of the fantastic Kingspan Stadium.