The NIRSC is pleased to announce that the 2014 AGM will be held on board
Friday 20th June 2014
10am and 3pm.
Please keep this time and date free in order to attend what will be an informative and entertaining AGM in an exciting venue.
10.00am Registration – Including breakfast baps with tea/coffee
10.45am Annual General Meeting in The Engine Room
11.30am Guided Tours of SS Nomadic
2.00pm “Future Proofing Your Centre, The Customer Way”
A presentation by Mark Bradley from The Fan Experience Company
Mark Bradley Director of The Fan Experience – “Future Proofing Your Centre, The Customer Way”
Mark takes his cue from experience driven businesses across a number of sectors, including sports, retail, tourism and social enterprise, to explore how centres of any size can project their personality more effectively, innovate within the customer experience and secure future custom.
Mark is a consultant, writer and business speaker with a talent for bringing the customer experience vividly to life.
Mark’s unique customer service travelogues Inconvenience Stores and Retails of the Unexpected expose the poverty of UK service through his own experiences, while his engaging, detail-rich and story-telling approach has brought him popularity on the speaking circuit, either as a keynote speaker, formal business presenter or after dinner entertainer. A formal lead assessor for the Unisys/Management Today Service Excellence Awards, Mark’s philosophy is based on the simple premise of using real customer experiences as a catalyst for change. This led him to create The Fan Experience Company, which helps sports clubs (especially in football) grow attendances and loyalty through consultation and engagement Mark also works with organisations such as academica, charity retail and the cop operative movement where, like sport, the customer relationship is different.
Step back in time to the great age of transatlantic travel and come aboard the SS Nomadic, the mini Titanic!
SS Nomadic is most famous for the part she played in the Titanic story, but this was only the beginning of her extraordinary journey that stretches over 100 years. Restored to her original 1911 glory and back home in Belfast, a visit to SS Nomadic & Hamilton Dock combines the authentic heritage and atmosphere of this historic ship with the intriguing stories of her passengers and the ups and downs of her dramatic career.
Stretched over four decks a visit to Nomadic allows you to experience first hand what it was like to be a passenger boarding Titanic on her fateful maiden voyage, to marvel at the intricate details and the contrasts between the separated class areas on board.