NIRSC seminars resume with a look at Customer Service.
Ossie Hopkins, Strategic Director of the Institute of Customer Service will explore the importance of customer service in retail, but specifically in the context of shopping centres.

Examining the relationship between reputation, brand and image, Ossie will consider the key components for developing and sustaining a reputation for service excellence.

09.00 Registration, Tea & Coffee
09.30 Customer Service seminar
10.30 Q&A
10.45 Finish