9.45 to10.45 a.m. (inc. Q&A)
Alf Dunbar
Performance coach and creator of the ‘You are the difference’ customer service programme, Alf will share some of his techniques, specifically tailored for Centre Managers and Service Providers and designed to make the delivery of outstanding customer service achievable by everyone.

11 to 11.45 a.m. (inc. Q&A)
Dominic Prendergast
Until recently a Director of Thorntons (one of the few retailers to have recorded good results this year) Dominic has a wealth of retail experience and views on how retailers and Shopping Centre Management can work together to optimise results.

• Attendance is free to nirsc members and places will be allocated on a first come - first served basis.
• Registration & Coffee from 9.15 a.m.
• For further information contact any of the Office Bearers

Corporate Partnership
These seminars provide an ideal opportunity for corporate members to sponsor an NIRSC event. 

In return Partners will benefit from:-

• The Series will be promoted directly to all Shopping Centres with Partners given due prominence in all literature
• The Series will be promoted through press releases pre and post, with Partners names mentioned at every opportunity
• NIRSC Website references to the seminars will be appropriately branded with Partners' logos etc. 
• The opportunity to brand the venue, distribute corporate literature etc.
• The opportunity to introduce and close "their" event
• The influencing and networking opportunities that these events should deliver.

If you are interested, please contact Adrian Young (Forestside 9049 4990) or Jamie Bill (Bloomfield 9127 0797)